At Bio Digester Experts Kenya, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we (“we”, “us”, or “our”) collect, use, and safeguard your information when you visit our website or interact with our products and services.

1. Information We Collect

We collect information to ensure a smooth, efficient, and reliable customer experience.

Personal Information

When you engage with our website or services, we may collect:

• Your name, email address, phone number, and physical address when you request a service, place an order, or contact us
• Your M-Pesa phone number when making payments

We do not collect or store debit or credit card details. All card payments are processed via secure, PCI-DSS compliant third-party gateways (e.g., Pesapal, & Paystack).

Non-Personal Information

We may automatically collect certain technical data, including:

• IP address, browser type, device information, and operating system
• Pages visited, time spent on the website, and browsing behavior
• Data collected through cookies and similar technologies

This helps us understand how visitors use our website and improve user experience.

2. How We Use Your Information

Service Delivery

• Processing biodigester installations and service requests
• Communicating about inquiries, quotations, and project updates
• Providing customer support

Marketing & Communication

• Sending updates, promotions, or service offers (only if you opt in)
• Informing you about new services, improvements, or policy changes

You can unsubscribe from marketing messages at any time.

Website Improvement

• Analyzing website usage and performance
• Enhancing website functionality, content, and user experience
• Identifying customer needs and trends

Security & Compliance

• Protecting against fraud, unauthorized access, or misuse
• Complying with applicable legal and regulatory requirements

3. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared in the following cases:

Service Providers

We may share information with trusted third parties who assist with:

• Payment processing
• Website operations
• Service delivery

These partners are required to keep your data confidential and use it only for intended purposes.

Legal Obligations

We may disclose information if required by law or in response to valid legal requests.

Business Transfers

In the event of a merger, acquisition, or restructuring, customer information may be transferred as part of the business.

4. Cookies & Tracking Technologies

Our website uses cookies to:

• Enhance user experience
• Analyze traffic and usage patterns
• Improve website performance

You can manage or disable cookies through your browser settings. Note that some features of the website may not function properly if cookies are disabled.

5. Your Rights

You have the right to:

• Request access to your personal information
• Request corrections or updates
• Opt out of marketing communications
• Request deletion of your data (where legally applicable)
• Restrict or object to certain uses of your data

To exercise any of these rights, please contact us directly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access
• Loss or theft
• Misuse or alteration

While we take security seriously, no online system is completely secure.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be promptly deleted.

8. International Data Transfers

If you access our website from outside Kenya, your information may be processed on servers located in other countries. By using our website, you consent to this transfer.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Phone: +254 754 404 499
Email: info@biodigester.co.ke
Physical Address: NewHome Center, Ruiru, Nairobi – Kenya
Website: www.biodigester.co.ke