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Shipping Policy

At Bio Digester Experts Kenya, we are committed to delivering biodigester products, components, and professional installation services safely and efficiently across the country. This policy outlines our logistics, timelines, and costs for all orders within Kenya.

1. Delivery Costs

  • Standard Delivery: We offer Free Shipping on all products and components to all 47 counties in Kenya.

  • Installation Logistics: For full system installations (1M³ to 4M³), the transport for technical teams and heavy equipment is included in your formal quotation. Any specialized logistics requirements will be communicated clearly in advance.

2. General Delivery Information

  • Service Coverage: We provide nationwide delivery and installation across Kenya. We do not offer international shipping at this time.

  • Order Cut-off Time: 2:00 PM (EAT – Nairobi). Orders received after this time will be processed on the following business day.

  • Processing Time: Orders are processed within 0–2 business days (Monday – Friday). This includes order confirmation, scheduling site visits, and material preparation.

3. Estimated Delivery Timelines

Transit times are calculated from the day of dispatch:

  • Nairobi & Surrounding Areas: 0–2 Business Days.

  • Major Towns (e.g., Kisumu, Nakuru, Mombasa): 2–4 Business Days.

  • Remote Areas: Up to 5–7 Business Days.

  • Note for Installations: Final timelines for biodigester installations depend on site readiness and project scale.

4. Logistics & Handling

We partner with premier logistics providers, including Wells Fargo Kenya, G4S, and other trusted local transport networks, to ensure your sanitation equipment arrives safely and on time.

5. Tracking & Communication

You will receive real-time updates regarding your delivery or installation via:

  • Phone call & SMS

  • Email notification

  • Confirmation: A signature or site sign-off is required upon delivery or project completion.

6. Damaged or Lost Items

  • Damage Claims: Please inspect your items upon arrival. Report any damage within 24 hours with photographic evidence. We will arrange a replacement, repair, or refund as applicable.

  • Lost Items: If your order is delayed beyond the estimated window, contact us immediately. we will coordinate with our logistics partners to resolve the issue promptly.

7. Customer Responsibilities

  • Accuracy: We are not responsible for failed deliveries due to incorrect address information provided at checkout.

  • Site Readiness: For installations, if a site is unprepared or the customer is absent at the scheduled time, rescheduling fees may apply to cover transport costs.

8. Contact Us

For delivery inquiries or technical support:

Phone: +254 754 404 499
Email: info@biodigester.co.ke
Physical Address: NewHome Center, Ruiru, Nairobi – Kenya
Website: www.biodigester.co.ke

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